23rd Street Coffee Co. is committed to transparency — the same honesty we put into our products, we put into our policies.
Our Coffee Products
We cannot offer refunds on any coffee products that have been opened. Coffee is a perishable good — once opened, it cannot be restocked, resold, or verified. This is firm, no exceptions.
7-Day Return Window
We accept returns on unopened coffee products within 7 days of delivery. The item must be in its exact original condition — sealed, undamaged, and in the same packaging as delivered. Customer must initiate the return within 7 days of receiving the order. Items returned outside this window or showing signs of opening will not be accepted.
Third-Party & Other Vendor Products
Some products sold on our site are from third-party vendors and are not part of the 23rd Street Coffee Co. brand. These vendors may have different return and refund policies than ours. Please check the product listing for vendor details, or contact us and we’ll connect you directly with the vendor.
Need Help?
For any questions about your order or return, reach out at support@23stcoffee.com. We’ll get back to you promptly.